Running a tip program

This section covers every task involved in running a tip program on TypVault, from your first sign-in through daily work to program administration.

Getting started

Getting started as an operator: what’s in the console the first time you sign in, and where to start work.
Signing in and two-factor authentication: signing in with your program’s account, setting up your second factor, and what to do if you lose it.
Home dashboard and triage: what you see when you sign in, and how to decide what to work on first.

Working the Workspace queue: the queue of tips waiting for you, and how to work through it.
Reading a tip: the audited decrypt: opening a tip to read it, and why that open is recorded.
Statuses and the case lifecycle: the stages a tip moves through, from new to closed, and how you move it between them.
Sensitivity classes and compartments: how sensitivity classes and compartments limit which staff can open a case.
Entities and entity search: the people, places, and things named across your tips, and how to search them.
Messaging a tipster: replying to a tipster in a case’s message thread, and what they see on their end.
AI insights on a tip: the automated read on a tip’s content, when it runs, and what it can never see.
Routing, referring, and cross-program transfers: sending a tip to a recipient or team in your program, or referring it to a paired partner program.
Assigning tips: handing a tip to a specific investigator at your program.
Rewards: authorize, dispatch, fund: approving a reward, funding it, and getting it to the tipster.
Insights, reports, and export: the numbers your program can pull, and what an export leaves out.
Call-center intake: the operator view: what a tip taken by phone looks like once it reaches your queue.
Authoring a Crime of the Week: publishing a public case for your community to see.

Access review: checking who has an account at your program and what they can reach.
Program administration: the program-wide settings a program administrator manages.
Administering the recipient portal: setting up the agencies your program sends tips to, and who can access each one.
Agencies, MOUs, and outreach: adding a new receiving agency and keeping its paperwork current.

If a task isn’t covered here yet, ask your program’s administrator.