What the portal deliberately does not show, and how access works

Your agency’s portal shows your team only what it needs to work a routed tip: a reference, a category, a status, and when the tip came in. Everything else about the tip stays with your program, on purpose, and every time a tip is opened, that access is written to a permanent record.

What your agency’s portal doesn’t show

Your portal cannot show the narrative: what the person who reported the tip actually wrote. It cannot show attachments, location detail, or your program’s own working notes and internal reasoning. That boundary is fixed; no setting widens it.

Your portal only shows tips your program has explicitly routed to your agency. Tips still with your program, tips routed to another agency, and any other agency’s own portal are never visible to you.

Your program also walls off its most sensitive cases before routing is even a question. A case placed in one of those restricted classes never reaches a portal, no matter who it’s routed to. Only cases left in your program’s standard classification are eligible to reach your agency’s portal at all.

Why these limits exist

Each limit protects two things: the person who reported the tip, and the record your program keeps.

The full account of what someone reported stays in one place: your program’s own case system. It isn’t copied out to every agency a tip touches. Fewer copies means fewer places it can be seen, mishandled, or exposed.

Your program’s working notes and internal reasoning stay complete and under your program’s own control, instead of arriving at your agency in pieces. Your program decides what to share with you, and when, case by case.

Every access is recorded

Each time your agency’s login opens a routed tip, that view is written to a permanent record: who opened it, and when.

The tip’s full record — narrative, attachments, and case notes — is only ever unlocked at your program, unless the tip is referred to another program, whose investigators can then read it too. When it’s opened, the system permanently records who opened it, when, and why. There’s no way to open many tips at once without leaving that trail.

Both feed the same permanent log. Nothing in it can be erased or edited, not even by the people who run the platform.

If your access changes

Three things can change your access to your agency’s portal. All three are handled by your program, never by TypVault.

Your invitation expires. An invitation link works once and expires 72 hours after your program sends it. If it expires before you use it, contact your program and ask for a new one. See Your invitation for the full steps.
Your access is revoked. Your program can end a login at any time, and the change takes effect immediately: signing in stops working right away. If you believe this happened by mistake, contact your program. They control whether your agency has a login.
You lose your password. There’s no self-serve password reset built into the portal. Contact your program if this happens. They can set your agency up with a new login.

If anything about your access doesn’t match what’s described here, contact your program, not TypVault.