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Your portal invitation: redeem and sign in

You get into your agency’s portal for the first time by opening an invitation link, choosing a password, and signing in with it. This page walks through each step, and what to do if your link has stopped working.

Open your invitation

Section titled “Open your invitation”

Your program’s admin sends you an invitation link to set up your portal account. Two things to know about that link:

  • It works once. After you use it to set your password, it’s spent.
  • It expires 72 hours after your program sends it.

Follow these steps to redeem it:

  1. Open the link your program sent you.
  2. Choose a password of at least 10 characters.
  3. Enter the same password a second time to confirm it.
  4. Select Set password.

Once that finishes, you land on the sign-in page with a message that your account is ready.

Sign in

Section titled “Sign in”

Enter the email address your program used to invite you, along with the password you just set, then select Sign in. This portal account is separate from any other sign-in your agency uses, so keep the password somewhere you can find again.

Section titled “If your link doesn’t work”

The most likely problem is that the link has expired. If you open it more than 72 hours after your program sent it, or if you’ve already used it once to set a password, the page tells you the link is invalid or expired — it doesn’t distinguish between the two, since either way the fix is the same.

When that happens:

  1. Contact your program.
  2. Ask for a fresh invitation.
  3. Open the new link and start again from the top of this page.

An old link can’t be extended or reused, even by your program — a fresh invitation is the only way back in.

Section titled “Related”

If anything about your invitation or sign-in doesn’t match what’s described here, contact your program — not TypVault.