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Searching prior tips while on a call

While a call is live, you can search other tips already in the system for a name, an alias, a phone number, or a vehicle detail the caller gives you, right from the same screen you’re capturing the call on. It’s optional, and using it doesn’t touch anything you’ve already typed into this call.

When to use it

Section titled “When to use it”

Try it any time a caller mentions something specific enough to check: a suspect’s name or alias, a vehicle’s make, model, color, or year, or a phone number. You don’t need to wait until the rest of the capture form is filled in, and searching doesn’t interrupt or change anything you’ve already entered for this call.

Section titled “How to search”
  1. Find the search box in the panel on the left side of the call screen and type in the detail the caller gave you.
  2. Wait a moment. Results come back on their own once you’ve typed a couple of characters. There’s no search button to click and nothing to submit.
  3. Read what comes back. Each result shows a staff case reference, the tip’s category, a short description, and how long ago it was logged.

What the search does and doesn’t find

Section titled “What the search does and doesn’t find”

It matches against specific details already entered on other tips: a name or alias, a phone number, or a vehicle’s make, model, color, or year. It never matches a full account of what an earlier tip says happened, and never anything about who reported it. The panel is direct about that boundary: matches are on tip content only, and who reported a tip is never searchable.

A plate you type in here isn’t guaranteed to turn up a match. The dedicated plate lookup used elsewhere in the console isn’t part of this panel. And if nothing comes back at all, that doesn’t rule out a connection. It just means no one has entered a matching detail on another tip yet, not that nothing relates to what the caller told you.

Section titled “Marking a match as related”

If a result looks like the same person, vehicle, or situation the caller is describing, select Link as related on it.

Section titled “What not to write down while you search”

None of this is something the search panel enforces on its own. It’s discipline every agent carries into every call, searching or not. Never write down the caller’s retrieval code anywhere, for any reason, including to note that it matched something you found here. Never write down any fragment of the caller’s identity anywhere — their name, their phone number, anything that would identify them — including in the in-call notepad, even just to explain why you searched. Never keep your own note connecting a specific caller to a specific case number, on paper or anywhere else off this system. And never copy a prior tip’s content out of the console — its narrative, a suspect’s details, anything else — to compare it against this call.

Section titled “Related”

If this panel behaves differently from what’s described here, tell your supervisor. The version your program runs may not match this page yet.